At Zamenza, accessible from zamenza.com, safeguarding your privacy is a core priority. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website, you consent to the practices described in this policy.
Scope
This policy applies to information collected through our website and related services. It does not cover information collected offline or through third-party channels we do not control.
Information We Collect
We collect information you provide directly, such as name, email address, shipping address, billing details, and personalization content including photos or messages submitted for custom orders. We may also collect information automatically, such as IP address, device and browser type, referral pages, pages viewed, and general usage data used to maintain and improve the site. If you contact us, we may retain the contents of your message and our responses to assist with your request.
How We Use Your Information
We use your information to process and fulfill orders, provide customer support, communicate about orders and service updates, personalize and improve your experience, analyze website performance and security, comply with legal obligations, and prevent fraud or misuse of our services. We may send you transactional emails related to your order and, where permitted or with your consent, occasional messages about new products, care tips, or special offers. You can opt out of promotional emails at any time using the unsubscribe link or by contacting us.
Cookies and Similar Technologies
We may use cookies and similar technologies to keep the site secure, remember preferences, understand usage patterns, and improve functionality. You can control cookies through your browser settings, though disabling certain cookies may affect the site’s performance or features.
Payment Processing
If you choose to make a purchase, payments may be processed by third-party payment providers. These processors receive the information necessary to verify and complete the transaction. We do not store full payment card details on our servers. Please review the privacy practices of your selected payment provider for more information.
Sharing of Information
We do not sell your personal information. We may share information with service providers who assist with operations such as payment processing, shipping, analytics, and customer support. These providers are authorized to use your information only as necessary to perform services on our behalf and are expected to protect your data appropriately. We may also disclose information if required by law, to respond to valid legal requests, or to protect our rights, users, or the security of our services.
User-Submitted Photos and Personalization Content
Photos and personalization content are used solely to create your custom product and to provide support related to that order. We do not use your images for marketing without your explicit permission. We encourage you to submit clear, appropriately owned images and to avoid sensitive personal data in uploaded files.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. Order records may be retained to support customer service, warranty considerations, and regulatory obligations.
Your Rights
Depending on your location, you may have rights to access, correct, update, delete, or restrict the processing of your personal information, and to request a copy of your data in a portable format. You may also object to certain processing activities or withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@zamenza.com and we will respond within a reasonable period consistent with applicable laws.
CCPA Notice for California Residents
California residents may request disclosure of categories and specific pieces of personal information we have collected, request deletion of personal information, and opt out of the sale or sharing of personal information. Zamenza does not sell personal information. To submit a request, contact privacy@zamenza.com and include “CCPA Request” in the subject line. We will verify your identity before fulfilling requests as required by law.
GDPR Notice for EEA/UK Residents
If you are located in the EEA or UK, the lawful bases for processing may include contract performance, legitimate interests, legal obligations, and consent where applicable. You have the rights described above and may lodge a complaint with your local supervisory authority. We may transfer personal data outside your jurisdiction in compliance with standard safeguards.
Children’s Privacy
Our site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact privacy@zamenza.com so we can remove the information promptly.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we continually evaluate and improve our measures.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date. Your continued use of the site after an update constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us at privacy@zamenza.com.